Frequently Asked Question

Bookings and Tickets issued on or after 12 October 2021

Tickets booked and issued on or after 12 October 2021 with at least one coupon with a scheduled Emirates departure on or before 31 Aug 2022 have the following options available:

Changes and Reissues:

Tickets to be rebooked in ticketed RBD to the same destination or to/from DXB. Reissue fee is waived. Difference in fare due to higher RBD/booking class, change in travel season or change of destination must be collected

In case of no-show, penalty applies as per fare rules.

Please continue to use code “ROGW006 DUE COVID-19”

Keep your Ticket

A passenger holding an eligible ticket can cancel their existing booking and the original ticket can be kept with an open coupon status for 760 days from date of original ticket issue.

This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight. Refer to Changes and Reissues for the options available for changing an itinerary.

Please continue to use code “ROGW006 DUE COVID-19”

Refund & No-show Bookings

Please refer to the Refund Process - COVID19 section for calculations.

In case of no-show, penalty applies as per fare rules.