Frequently Asked Question

A schedule change (SKCH) is defined as a flight cancellation, time change, flight number change, cabin change,routing/airport change or operating carrier change, which occurs more than 48 hours prior to original scheduled departure time.

Segment status changes (TK) must be actioned within 14 days of the Schedule Change notification, or 7 business days prior to departure, whichever is earlier. This includes cancelling ticketed or un-ticketed segments with TK status code